IRONHQ LTD TERMS AND CONDITIONS

Effective Date: 27 November 2025

These Terms and Conditions ("Terms") govern your use of the services, facilities, and website provided by IronHQ Ltd ("we," "our," or "us"). By accessing or using our gym, services, or website, you agree to abide by these Terms and all applicable laws and regulations. If you do not agree to these Terms, please do not use our services.

1. Membership

  • Eligibility: You must be at least 16 years old to become a member of IronHQ, or have written consent from a parent or guardian if under the age of 16.

  • Membership Registration: To join our gym, you must complete a membership registration form, provide accurate personal information, and agree to these Terms and Conditions. 

  • Health and Safety: By signing up, you confirm that you are in good health and able to engage in physical exercise. If you have any medical conditions, injuries, or concerns, you are required to inform us before beginning any exercise program

    Cancellation and Freezing Memberships: You must provide 10 working days notice prior to your next payment date to cancel your monthly direct debit membership. Up-front annual memberships are non-refundable. If you wish to freeze your membership for a period of up to two months, you must provide at least 10 working days notice prior to your next payment date.

    Gym rules: You must follow the gym rules at all times. If you fail to do so, your membership may be terminated.

2. Fees and Payments

  • Membership Fees: Membership fees are charged according to the plan you select (e.g., monthly, yearly, etc.). These fees are due in advance and will be automatically renewed unless you provide us with prior notice of cancellation in accordance with our cancellation policy.

  • Payment Methods: We accept payment by credit card, debit card, direct debit, and other methods as detailed on our website. You are responsible for ensuring that your payment details are correct and up-to-date.

  • Late Payments: If payment is not received by the due date, we reserve the right to suspend your access to the gym and services until the outstanding balance is paid.

3. Access and Use of Facilities

  • Opening Hours: Our gym operates during specific hours, which may vary. Please check our website or ask our staff for the most current hours of operation.

  • Access Control: Your membership card or key fob is for your personal use only and is non-transferable. You must not share your access card with anyone else.

  • Conduct: All members are expected to behave in a respectful and considerate manner toward other members and staff. Abusive, disruptive, or inappropriate behavior may result in suspension or termination of membership.

  • Personal Property: IronHQ is not responsible for any personal property lost, stolen, or damaged while using the facilities.

4. Classes and Personal Training

  • Booking: Personal training sessions require prior booking. Please check availability and reserve your spot as soon as possible.

  • Cancellations: If you need to cancel a class or personal training session, you must do so with 24 hours notice of your booked session. Failure to attend or cancel in advance may result in a charge or forfeiture of the session.

  • Class and Session Changes: We reserve the right to change, cancel, or reschedule any class, instructor, or session at our discretion.

5. Health and Safety

  • Medical Clearance: You are responsible for ensuring that you are fit and able to participate in physical activities at IronHQ. If you have any concerns or medical conditions, you should consult with your doctor before engaging in exercise.

  • Use of Equipment: You must use the gym equipment properly and follow any instructions given by staff or displayed in the gym. If you are unsure how to use any equipment, please ask a staff member for guidance.

  • Injury or Accidents: In the event of injury or accident, please notify gym staff immediately. We take all necessary steps to ensure your safety, but we are not responsible for any injuries sustained while using our services or facilities.

6. Termination and Suspension

  • Termination by You: You may your membership once your contract ends by providing us with 10 working days notice, in accordance our cancellation policy.

  • Termination by Us: We reserve the right to terminate or suspend your membership immediately for any violation of these Terms and Conditions or for any behavior deemed inappropriate or harmful to others or our business.

  • Refunds: In the event of termination, whether by you or us, any refund of membership fees will be subject to our refund policy.

7. Data Protection

  • Personal Data: We are committed to protecting your privacy. The personal information you provide when registering for membership or using our services is processed in accordance with our Privacy Policy. Please review our Privacy Policy for more details.

  • Emergency Contact: By joining our gym, you agree to provide us with accurate emergency contact details, which may be used in the event of an accident or injury.

8. Liability and Indemnity

  • Limitation of Liability: IronHQ Ltd is not liable for any injury, loss, or damage that occurs on our premises, except where required by law. You are responsible for your own health and safety while using the gym facilities.

  • Indemnity: You agree to indemnify and hold IronHQ Ltd harmless from any claim, loss, or damage arising out of your use of the gym facilities, classes, or services.

9. Intellectual Property

  • Copyright: All content on our website, promotional materials, and in the gym (including but not limited to logos, images, text, and videos) is owned by IronHQ Ltd and protected by copyright laws. You are not permitted to copy, reproduce, or distribute any content without our prior written consent.

10. Amendments

We reserve the right to modify or update these Terms and Conditions at any time. Any changes will be posted on our website, and the updated Terms will be effective immediately upon posting. It is your responsibility to review these Terms periodically for any updates.

11. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact Us

If you have any questions or concerns about these Terms and Conditions, or if you need to contact us for any reason, please reach out to us at:

IronHQ

Unit 1 Ranch House, Chapel Lane, Bingham, NG13 8GF

info@ironhq.uk