IRONHQ LTD TERMS AND CONDITIONS

Effective Date: 27 November 2025

These Terms and Conditions ("Terms") govern your use of the services, facilities, and website provided by IronHQ Ltd ("we," "our," or "us"). By purchasing a membership, accessing or using our gym, services, or website, you agree to abide by these Terms and all applicable laws and regulations. If you do not agree to these Terms, please do not use our services.

1. Membership

  • Eligibility: You must be at least 16 years old to become a member of IronHQ, or have written consent from a parent or guardian if under the age of 16.

  • Membership Registration: To join IronHQ, you must complete a membership registration form, provide accurate personal information, and agree to these Terms and Conditions.

  • Monthly Membership: The ‘Monthly Membership’ operates on a rolling monthly basis. Your initial payment covers the period from your joining date until the end of that membership month and is calculated on a pro rata basis. A minimum of two payments is required before you are eligible to cancel or freeze your membership. This includes your initial pro rata payment and the following full monthly payment, which is due on the first day of the next month.

  • Membership Fees and Access: Membership fees are payable for the membership period for which they are charged and are not dependent on whether or how frequently you use the gym or its facilities. Failure to use the gym does not, by itself, cancel or suspend your membership or remove your obligation to pay applicable membership fees.

  • Health and Safety: By signing up, you confirm that you are in good health and able to engage in physical exercise. If you have any medical conditions, injuries, or concerns, you are required to inform us before beginning any exercise program.

  • Cancellation of Memberships: Once any applicable initial minimum term has ended, you may cancel your membership by providing at least 14 days’ written notice before your next membership payment is due. Cancellation requests must be submitted in writing through the contact method(s) specified by IronHQ, including email or any cancellation facility provided through the ClubRight app or member portal.

    A cancellation is not effective until the required notice has been received by IronHQ. Members are responsible for ensuring that their cancellation request has been successfully submitted and received. We may request reasonable confirmation or evidence of a cancellation request where necessary.

    Where the required notice is not provided, the membership will remain active until the applicable notice period has expired and any membership fees falling due during that period will remain payable.

    Up-front memberships are non-refundable, except where otherwise required by law.

  • Freezing of Memberships: If you are on a flexible Monthly Membership and wish to freeze your membership for up to a maximum of three months within a 12 month period, you must provide at least 14 days’ written notice prior to your next membership payment. A freeze is only effective once confirmed by IronHQ.

  • Gym Rules: You must follow the gym rules at all times. If you fail to do so, your membership may be terminated or suspended in accordance with these Terms.

  • Contact Details: It is your responsibility to ensure your contact details, including email address, postal address and telephone number, are kept up to date to enable communications regarding your membership, payments and any outstanding balances.

2. Fees and Payments

  • Membership Fees: Membership fees are charged according to the plan you select (e.g. standard, monthly, annual, etc.). These fees are due in advance and will automatically renew in accordance with the terms of your membership unless you provide us with valid notice of cancellation in accordance with these Terms.

  • Payment Methods: We accept payment by credit card, debit card, direct debit, and other methods as detailed on our website. You are responsible for ensuring that your payment details and payment method remain valid and up to date.

  • Late Payments: If payment is not received by the due date, we reserve the right to suspend your access to the gym and services until the outstanding balance is paid. Suspension of access does not cancel the membership or remove any payment obligation unless otherwise confirmed by IronHQ.

  • Outstanding Balances: Any membership fees or other sums properly due under these Terms remain payable notwithstanding suspension of access, non-use of the facilities, cancellation of a payment method, or cancellation of a Direct Debit mandate.

  • Debt Recovery: Where any payment due under these Terms remains unpaid after the due date, IronHQ may take reasonable steps to recover the outstanding balance. This may include contacting the member regarding the outstanding balance, referring the account to a third-party debt recovery provider, or commencing legal proceedings.

  • Recovery Costs: Where permitted by law and applicable to the circumstances, IronHQ may seek to recover reasonable and proportionate costs reasonably incurred in recovering an unpaid debt. Any such costs will only be sought to the extent permitted by applicable law and will not affect any rights the member may have under consumer protection legislation.

  • Disputed Balances: If you believe an outstanding balance is incorrect, you should contact IronHQ promptly and provide details of the dispute and any supporting evidence. Raising a dispute does not automatically suspend payment obligations where the amount remains properly due under these Terms.

3. Access and Use of Facilities

  • Opening Hours: Our gym operates during specific hours, which may vary. Please check our website or ask our staff for the most current hours of operation. We reserve the right to alter our opening hours at short notice.

  • Access Control: Your QR Code is for your personal use only and is non-transferable. You must not share your access code with anyone else.

  • Conduct: All members are expected to behave in a respectful and considerate manner toward other members and staff. Abusive, disruptive, or inappropriate behavior may result in suspension or termination of membership.

  • Personal Property: IronHQ is not responsible for any personal property lost, stolen or damaged while using the facilities, except where liability cannot lawfully be excluded or limited.

4. Classes and Personal Training

  • Booking: Personal training sessions require prior booking. Please check availability and reserve your spot as soon as possible.

  • Cancellations: If you need to cancel a class or personal training session, you must do so with 24 hours’ notice of your booked session. Failure to attend or cancel in advance may result in a charge or forfeiture of the session.

  • Class and Session Changes: We reserve the right to change, cancel or reschedule any class, instructor or session at our discretion.

  • Conducting Personal Training at IronHQ: Personal training, coaching or instruction of any kind is only permitted within the gym by formally approved and appointed coaches who are renting a space under an agreed Personal Trainer arrangement. The gym reserves the right to determine, at its discretion, whether activity constitutes personal training.

    Any breach of this policy may result in a warning, immediate termination of membership without refund, or lifetime ban, subject to applicable law.

5. Health and Safety

  • Medical Clearance: You are responsible for ensuring that you are fit and able to participate in physical activities at IronHQ. If you have any concerns or medical conditions, you should consult with your doctor before engaging in exercise.

  • Use of Equipment: You must use the gym equipment properly and follow any instructions given by staff or displayed in the gym. If you are unsure how to use any equipment, please ask a staff member for guidance.

  • Injury or Accidents: In the event of injury or accident, please notify gym staff immediately. Nothing in these Terms excludes or limits any liability which cannot lawfully be excluded or limited.

6. Termination and Suspension

  • Termination by You: You may terminate your membership once any applicable minimum term has ended by providing at least 14 days’ written notice, in accordance with the cancellation policy set out in Section 1. If you are on a ‘Monthly Membership’, you must have made two full monthly payments before you are eligible to cancel or freeze your membership.

  • Direct Debit Cancellation or Payment Method Cancellation: Cancelling or stopping a Direct Debit or other payment method does not, by itself, constitute valid notice of cancellation of your membership.

    If you cancel your Direct Debit mandate or otherwise stop the agreed payment method without providing the required notice of cancellation, your membership and payment obligations will continue in accordance with these Terms.

    If a Direct Debit is cancelled without valid cancellation notice being provided, gym access may be suspended immediately, regardless of any remaining paid time, until the account is settled or proper notice of cancellation has been provided.

    Where a member cancels a Direct Debit or other payment method while still subject to a minimum term or without providing the required notice, the member remains liable for any membership fees properly due under their membership agreement.

    Where a member subsequently wishes to recommence membership following an unpaid balance, unauthorised or unnotified cancellation of their payment method, IronHQ will require any outstanding balance to be settled and apply an additional £50 rejoining and account administration fee before allowing the member to recommence membership. Rejoining is subject to IronHQ’s current membership options and availability.

  • Medical Cancellation of Contracted Memberships: To request a medical cancellation of a contracted membership, the member must provide written confirmation from a qualified medical professional, such as a GP, hospital consultant or physiotherapist, confirming that they are unable to participate in physical exercise for a period of at least three months.

    IronHQ reserves the right to request reasonable evidence and to verify documentation where necessary.

  • Termination by Us: We reserve the right to terminate or suspend your membership immediately for any violation of these Terms and Conditions or for any behavior deemed inappropriate or harmful to others or our business.

    Termination or suspension by IronHQ does not automatically waive any membership fees or other sums which became due before the date of termination or suspension, except where IronHQ expressly agrees otherwise or where required by law.

  • Refunds: In the event of termination, whether by you or us, any refund of membership fees will be subject to the terms of the membership agreement, these Terms and applicable law.

7. Data Protection

  • Personal Data: We are committed to protecting your privacy. The personal information you provide when registering for membership or using our services is processed in accordance with our Privacy Policy. Please review our Privacy Policy for more details.

  • Emergency Contact: By joining our gym, you agree to provide accurate emergency contact details, which may be used in the event of an accident or injury.

8. Liability and Indemnity

  • Limitation of Liability: Nothing in these Terms excludes or limits IronHQ’s liability where it would be unlawful to do so. Subject to this, IronHQ is not liable for any loss or damage that occurs on our premises except where caused by our negligence, breach of duty or otherwise required by law.

  • Indemnity: You agree to indemnify and hold IronHQ Ltd harmless from any claim, loss or damage arising out of your use of the gym facilities, classes or services, except to the extent caused by IronHQ’s negligence, breach of duty or otherwise where such exclusion is not permitted by law.

9. Intellectual Property

  • Copyright: All content on our website, promotional materials and in the gym, including but not limited to logos, images, text and videos, is owned by IronHQ Ltd and protected by copyright laws. You are not permitted to copy, reproduce or distribute any content without our prior written consent.

10. Amendments

We reserve the right to modify or update these Terms and Conditions at any time. Any changes will be posted on our website, and the updated Terms will be effective immediately upon posting. It is your responsibility to review these Terms periodically for any updates.

11. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

Nothing in these Terms affects any mandatory rights you may have under applicable consumer protection legislation.

Subject to any applicable statutory rights or requirements, disputes arising from these Terms shall be subject to the jurisdiction of the courts of England and Wales.

12. Contact Us

If you have any questions or concerns about these Terms and Conditions, or if you need to contact us for any reason, please reach out to us at:

IronHQ

Unit 1 Ranch House, Chapel Lane, Bingham, NG13 8GF

info@ironhq.uk